e-Voucher Code Request
We are glad to hear from you!
Please Read First: Make sure to put valid and active email address so we can reply.
Note for existing bookings that aren’t made from FHG Book Direct (FHGBD): Please coordinate with the partnered booking agent or channel where the booking was made to avoid double booking. FHG Book Direct is a separate booking channel and has no way to verify and access bookings made from other partnered channels of FHG.
Airport Pick-up Request:
- Indicate FHGBD Booking#
- Shuttle car or van (Cash basis only, payable directly to the hotel during check-in). See rates here.
- Airport Terminal#
- Date & time of pick-up
e-Voucher Code Request:
- Must use the registered email address with FHGBD
- Must indicate the e-Voucher QRCode Reference Number that can be found below the e-Voucher’s QRCode.
- Must indicate the amount to spend (applicable only if the e-Voucher is usable more than once).
- For reference, please login to https://direct.fersalhotelgroup.com/customer/
Summary of Cancellation, Modification, No Show & Refund policies:
These policies apply to bookings made through the FHG Book Direct website only.
- To avail free of charge*, please send advance notification at least 24 hours before your scheduled arrival through this form, with complete booking details including Booking ID.
- Advance notification applies to all cases of booking cancellation, modification, and no-show.
- Late cancellation and or no-show shall be charged at least one (1) night’s worth of reserved room/s thereafter.
- A valid modification request is subject to hotel confirmation and is not automatic.
- A valid cancellation request can be refunded in the form of rebooking, issuance of an e-voucher certificate with a monetary value equal to the unconsumed amount paid, or a refund* to the payment method used less refund processing fee (due to payment gateway and or third party payment processor whenever applicable).
* subject to refund processing fee auto collected by 3rd party payment processor or payment gateway whenever applicable.
You can also leave your message here and we’ll try to get back to you as soon as we can.