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Note for existing bookings that aren’t made from FHG Book Direct (FHGBD): Please coordinate with the partnered booking agent or channel where the booking was made to avoid double booking. FHG Book Direct is a separate booking channel and has no way to verify and access bookings made from other partnered channels of FHG.

Airport Pick-up Request:

1. Indicate FHGBD Booking#
2. Shuttle car or van (Cash basis only, payable directly to the hotel during check-in). See rates here.
3. Airport Terminal#
4. Airline
5. Date & time of pick-up

e-Voucher Code Request:

1. Must use the registered email address with FHGBD
2. Must indicate the e-Voucher QRCode Reference Number that can be found below the e-Voucher’s QRCode.
3. Must indicate the amount to spend (applicable only if the e-Voucher is usable more than once).
4. For reference, please login to  https://direct.fersalhotelgroup.com/customer/ 

Summary of Cancellation, Modification, No Show & Refund policies:

These policies apply to bookings made through the FHG Book Direct website only.

• To avail free of charge*, please send advance notification at least 24 hours before your scheduled arrival through this form, with complete booking details including Booking ID.
• Advance notification applies to all cases of booking cancellation, modification, and no-show.
• Late cancellation and or no-show shall be charged at least one (1) night’s worth of reserved room/s thereafter.
• A valid modification request is subject to hotel confirmation and is not automatic.
• A valid cancellation request can be refunded in the form of rebooking, issuance of an e-voucher certificate with a monetary value equal to the unconsumed amount paid, or a refund* to the payment method used less refund processing fee (due to payment gateway and or third party payment processor whenever applicable).

*  subject to refund processing fee auto collected by 3rd party payment processor or payment gateway whenever applicable.